Refund policy

Return Policy

Your satisfaction is our top priority, and we understand that sometimes things may not go as planned. Please review our return policy below:

1. Eligibility for Replacement Or Returns:

• Returns are accepted only in the following cases:
  • The product has missing parts, is defective, or was damaged during delivery or transit.
• For all other purchases, sales are final and non-refundable.

2. Defective, Damaged or Undelivered items:

• If you receive a defective or damaged product, please contact us with a clear photo or video of the issue.

• Once verified, we will gladly send you a replacement shipment at no additional cost.

  • Please note: In such cases, we are only able to offer a replacement — refunds will not be issued.

  • This policy is in place to ensure fairness and prevent misuse, while still making sure our customers receive what they ordered.

  3. How to Initiate a Replacement:

• Contact our customer service team at support@yoursmartwear.com within 15 days of receiving your order.
• Provide your order details along with the required photo or video evidence.

 

 

4. Order Cancellation Policy:

Once an order is placed, we begin processing it immediately to ensure quick dispatch and avoid delays caused during shipping.Because of this, we are typically unable to cancel orders once they have been processed.

If you wish to cancel your order, please contact us within 15 minutes of placing it. After this timeframe, cancellations may no longer be possible as the order may have already entered the shipping process.

We appreciate your understanding as we work to ensure fast and reliable service for all our customers.

We strive to make the process as smooth and hassle-free as possible. If you have any questions or concerns, please don’t hesitate to reach out.

Thank you for your support – we look forward to serving you!

OUR EMAIL ADDRESS- support@yoursmartwear.com